When I download the HP Accessory Center App and try to open it I just get a blank screen (2024)

  • Sign up
  • ·
  • Sign in
  • Sign up / Sign in
  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • HP Community
  • Desktops
  • Desktop Software and How To Questions
  • When I download the HP Accessory Center App and try to open ...

When I download the HP Accessory Center App and try to open it I just get a blank screen

Options

  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

turn on suggested results

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Search instead for

Did you mean:

Start a conversation

When I download the HP Accessory Center App and try to open it I just get a blank screen (3)

Guidelines

We have new content about Hotkey issue, Click here to check it out!

When I download the HP Accessory Center App and try to open it I just get a blank screen (4)

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Sign in / Create an account

Learn more

Sign in / Create an account / Learn more

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

When I download the HP Accessory Center App and try to open it I just get a blank screen (5)

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

When I download the HP Accessory Center App and try to open it I just get a blank screen (6)

Marjon1

4 0 0

493

New member

‎11-12-202310:25 AM

When I download the HP Accessory Center App and try to open it I just get a blank screen (7) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

The HP Accessory App does not download automatically and when I download the app from the MIcrosoft store and try to open it all I get is a blank screen. I have uninstalled the app and reloaded it but it does not alter the blank screen.

Category:

  • Keyboard
  • Others

I have the same question

2 REPLIES 2

When I download the HP Accessory Center App and try to open it I just get a blank screen (8)

Marjon1

Author

4 0 0

488

New member

‎11-12-202310:28 AM

When I download the HP Accessory Center App and try to open it I just get a blank screen (9) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

HP 450 Programmable Wireless Keyboard

Was this reply helpful?YesNo

When I download the HP Accessory Center App and try to open it I just get a blank screen (10)

When I download the HP Accessory Center App and try to open it I just get a blank screen (11)Alden4

13,836 601 621

412

HP Support Agent

‎11-15-202307:23 AM

When I download the HP Accessory Center App and try to open it I just get a blank screen (12) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

Hi@Marjon1,

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the HP Accessory App not downloading automatically or displaying a blank screen after manual installation, here are some steps you can take to troubleshoot the problem.

  1. Check System Requirements: Ensure that your system meets the minimum requirements for the HP Accessory App. Check for any specific operating system version or other requirements mentioned by the app.

  2. Update Windows: Make sure your Windows operating system is up to date. Updates often include bug fixes and improvements that can resolve compatibility issues with applications.

  3. Check Internet Connection: Ensure that your internet connection is stable and working correctly. A poor or unstable connection may prevent the app from downloading or functioning properly.

  4. Antivirus and Firewall: Your antivirus or firewall settings may be blocking the app. Temporarily disable your antivirus and firewall and try opening the app again. If the app works, you may need to add an exception for it in your security software settings.

  5. Reinstall the App: Uninstall the HP Accessory App and then reinstall it from the Microsoft Store. After reinstalling, restart your computer and try opening the app again.

  6. Compatibility Mode: Right-click on the app's shortcut or executable file, go to "Properties," and navigate to the "Compatibility" tab. Enable compatibility mode and select an older version of Windows if necessary.

  7. Graphics Drivers: Ensure that your graphics drivers are up to date. Outdated or incompatible graphics drivers can cause display issues. Visit the website of your graphics card manufacturer to download and install the latest drivers.

  8. Check for App Updates: If there is an update available for the HP Accessory App, make sure to install it. Developers often release updates to fix bugs and improve performance.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

I am an HP Employee.

Was this reply helpful?YesNo

When I download the HP Accessory Center App and try to open it I just get a blank screen (13)

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

When I download the HP Accessory Center App and try to open it I just get a blank screen (14)

  • English

    Open Menu
    • English

    • Español

    • Português

    • 中文

When I download the HP Accessory Center App and try to open it I just get a blank screen (15)

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.

"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("

"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;(function($){// Workaround for survey - Part 2 function sleep(ms) { return new Promise(resolve => setTimeout(resolve, ms)); } async function surveyManualTrigger() { if (QSI.API) { await sleep(65000); QSI.API.run() } else {} } window.addEventListener("qsi_js_loaded", surveyManualTrigger, false);// Workaround for survey - Part 2 - END})(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Desktops';hpmmd.page.subsection = 'Desktop Software and How To Questions';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = true; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "Desktop-Software-and-How-To-Questions"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('

  • Feedback
  • '); $('.alert-section-mobile ul').append('

  • Feedback
  • '); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FDesktop-Software-and-How-To-Questions%2FWhen-I-download-the-HP-Accessory-Center-App-and-try-to-open%2Ftd-p%2F8912434"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FDesktop-Software-and-How-To-Questions%2FWhen-I-download-the-HP-Accessory-Center-App-and-try-to-open%2Ftd-p%2F8912434"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/DesktopQA/thread-id/86610","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'DV1Rk4OcN7m4_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_0","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":182,"selectedLabel":"keyboard","title":"Keyboard"}},{"elementId":"link_1","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":173,"selectedLabel":"others","title":"Others"}}]);LITHIUM.Loader.runJsAttached();// -->

    '); } var cardWrapper = $('.hover-card-container'); var error = false; var thisUserID = ''; var cardTimer; allHoverCardTriggers.on({ mouseenter: function() { var thisEl = $(this); cardTimer = setTimeout(function(){ var docWidth = $(document).width(); var rightSide = false; //return user id var userLink = thisEl.attr('href'); if($('.ViewProfilePage').length && $('img.lia-user-avatar-profile',thisEl).length){ var userLink = document.location.href; } else if(thisEl.attr('href')=='#'){ return false; } var thisLen = (userLink).split('/'); thisUserID = (thisLen)[thisLen.length-1]; var thisCard = $('.profileCard[data-user='+thisUserID+']',cardWrapper); var thisElLeftOffset = Math.round(thisEl.offset().left+(thisEl.width())); var thisElTopOffset = Math.round(thisEl.offset().top+(thisEl.height()/2)-94); if((thisElLeftOffset+387)>=docWidth){ //hover card is too far to the right of the screen var thisElLeftOffset = Math.round(thisEl.offset().left-387); rightSide = true; } if(thisCard.length && $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length<1){ $('.profileCard',cardWrapper).hide(); rightSide?thisCard.addClass('rightArrow'):thisCard.removeClass('rightArrow'); thisCard.delay(500).css({'top':thisElTopOffset,'left':thisElLeftOffset}).stop().show(); } else { var ajaxReturn = ''; //just in case thisCard.remove(); //hover card wrapper markup var rightArrowClass = rightSide?'rightArrow':''; var profileCardHtml = '

    '; $.when( //get the background $.ajax({ type: 'GET', url: userApiUrl+thisUserID, dataType: 'html', success: function(data) { $('.profileCard',cardWrapper).hide(); ajaxReturn = data; } }) ) .done(function(){ cardWrapper.append(profileCardHtml); $('.profileCard[data-user='+thisUserID+']',cardWrapper).eq(0).empty().html(ajaxReturn).on({mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); if($('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).parents('div.profileCard').remove(); } }) .fail(function(){ //uh oh - bail out! $('.profileCard',cardWrapper).hide(); }); } },400); }, mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); } } window.common = common; $(document).ready(function() { common.profileCard(); }); })(LITHIUM.jQuery);

    When I download the HP Accessory Center App and try to open it I just get a blank screen (2024)
    Top Articles
    Latest Posts
    Article information

    Author: Pres. Carey Rath

    Last Updated:

    Views: 5307

    Rating: 4 / 5 (41 voted)

    Reviews: 88% of readers found this page helpful

    Author information

    Name: Pres. Carey Rath

    Birthday: 1997-03-06

    Address: 14955 Ledner Trail, East Rodrickfort, NE 85127-8369

    Phone: +18682428114917

    Job: National Technology Representative

    Hobby: Sand art, Drama, Web surfing, Cycling, Brazilian jiu-jitsu, Leather crafting, Creative writing

    Introduction: My name is Pres. Carey Rath, I am a faithful, funny, vast, joyous, lively, brave, glamorous person who loves writing and wants to share my knowledge and understanding with you.