HP accessory center does not work (2024)

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HP accessory center does not work

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HP accessory center does not work (4)

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HP accessory center does not work (5)

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HP accessory center does not work (6)

Antenne

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‎09-16-202308:46 AM

HP accessory center does not work (7) HP Recommended

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Operating System: Microsoft Windows 10 (64-bit)

HP accessory center does not work - it shows a white window (blank). After I've connected aHP 435 Multi-Device Wireless Mouse, the HAC was automatically installed (I presume) but I entered the MS Store and installed the current update. This updated version 2.8.2912 doesn't work. On another Win10 PC I connected the mouse and the HAC was automatically installed and works (but it is the version 2.6.2837). Is there any way to get the working version to the first PC? There is obviously a trigger which loads the app when a new HP hardware is connected (mouse, keyboard..). Is there any way to use this process a second time? I've tried to uninstall app and mouse but I always get the current 2.8.2912 and not the 2.6.2837 like the first time... Troubleshooting like repair and reset the app didn't help.

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HP accessory center does not work (8)

Antenne

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‎09-16-202309:31 AM

HP accessory center does not work (9) HP Recommended

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I just checkedHP accessory center on two other PC's and it was updated to the current 2.8.2912 - but is still working. So the problem does not have to do with the version of the app, as I had assumed (hoped). But what else could possibly prevent HPAC from running?

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HP accessory center does not work (10)

HP accessory center does not work (11)sandytechy20

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‎09-17-202302:32 PM

HP accessory center does not work (12) HP Recommended

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@Antenne

Welcome to the HP support community.

I understand that HP accessory center does not work, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as anaccepted solutionso that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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HP accessory center does not work (13)

Antenne

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‎09-18-202309:17 AM - edited ‎09-18-202309:25 AM

HP accessory center does not work (14) HP Recommended

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HP accessory center does not work (15)Thank you. I have been on the phone with support as suggested. It was very frustrating. They wouldn't help me because the PC where the error occurs is not from HP. But it's not about the PC but about the mouse and its utility. This should work on any Windows 10 PC! If not, HP Accessories should come with a warning "don't buy if you don't have a HP computer". Is there no way to find the error? I have tried Repair, Reset and Reinstall of the App without success.

Btw. I am not the only one with the problem. If you search for it, there have already been a few cases. Unfortunately, you never find out the successful solution, but it is always settled "privately".

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HP accessory center does not work (16)

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HP accessory center does not work (17)

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    HP accessory center does not work (2024)

    FAQs

    Why is HP Command Center not working? ›

    Check for Windows Updates: Ensure that your Windows operating system is up-to-date. Sometimes, system updates can affect the performance of certain applications, including the HP Command Center. Reinstall HP Command Center: If the issue persists, try uninstalling the HP Command Center and then reinstalling it.

    Why HP Solution Center is not working? ›

    HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.

    What is HP Command Center and do I need it? ›

    HP Command Center is a feature in HP ENVY and Spectre notebook computers that allows you to adjust the temperature and cooling preferences of your notebook by leveraging the hardware, software, and mechanical design of your system to keep you comfortable while using it.

    What does HP Display Center do? ›

    HP Display Center gives you access to custom settings you need to personalize your display. With just a few clicks, you can change display settings, and more, letting you increase your productivity.. HP Display Center gives you access to custom settings you need to personalize your display.

    How to Connect HP wireless mouse with USB receiver? ›

    Insert the USB receiver into an available USB port, and it will automatically pair with your mouse. In case your computer does not have a USB-A port, you can use a USB-C to USB-A adapter to connect the receiver.

    How do I install HP Solution Center? ›

    HP Solution Center is automatically installed on your computer when you initially set up your printer and download all of the required drivers.

    Why is MC Command Center not working? ›

    These almost always happen as a result of bad or out-of-date mods or CC. They are rarely caused by MCCC itself. Note that I did include CC with that! Some of EA's patches breaks custom objects or clothing items as well and sometimes it can prevent mods from working correctly if they are deployed.

    Why my HP printer is not taking command? ›

    Your HP printer not responding to print command if the device does not have the required driver. Users sometimes connect the printer to the device but forget to install the driver. Without the driver, the printer can't understand the command. You have to install the correct driver on your computer.

    Why is my HP printer not responding to my computer? ›

    Check that the correct paper is properly loaded into the printer and hasn't gotten jammed, wrinkled, or torn. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may fix a printer that's not responding.

    How do I fix Intel Command Center? ›

    Repair or reset the app via Windows* Settings:
    1. Open Settings > Apps > Apps and features.
    2. Locate the Intel® Graphics Command Center application and select Advanced options.
    3. Under Reset, click Repair.

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